Major improvements to San Diego's Public Utilities Department following customer issues

Major improvements to San Diego's Public Utilities Department following customer issues

After months of reporting by ABC 10News, the City of San Diego's Public Utilities Department has implemented significant changes to address customer service issues and billing problems."We've been able to make major strides in improving the customer experience for San Diegans," said Lisa Celaya, City of San Diego's Executive Assistant Director.In April of last year, ABC 10News uncovered massive water bills and customer service issues plaguing th…